Partner Onboarding Agent
Turns a six-week, multi-jurisdiction partner onboarding into a supervised three-day loop.
6 wks to 3 days
Time to first access
down 70%
Manual entitlement edits
over 98%
Grounded claim rate
The problem
Enterprise partner onboarding is a chain of contracts, entitlement decisions and access reviews spread across five systems and several jurisdictions, often in different languages. Every handoff adds days and every manual entitlement decision adds risk.
The work is high volume, rule dense and fully auditable - exactly the shape an agent should own, because a reviewer can verify a decision far faster than they can make one.
Agent design
- A planner agent reads the signed contract, in whichever language it was executed, and produces an entitlement plan as structured claims.
- A retrieval tool grounds every claim in the clause it came from, so each line is clickable back to source.
- An access tool proposes roles from the existing catalogue and refuses to invent new ones.
- A reviewer surface presents the plan as a diff a human approves, rejects or edits in one screen.
Guardrails
- No write action executes without a recorded human approval on that specific claim.
- Any clause the retriever cannot ground is escalated rather than guessed.
- Every run stores the prompt, tool calls and final diff for audit replay.
Where the time actually goes
Mapping the journey with partner ops, the bottleneck was never the provisioning API. It was eleven days waiting for someone to interpret a contract into entitlements, then four days of security review because nobody trusted the interpretation.
An agent that writes the interpretation and shows its evidence collapses both delays. The reviewer stops authoring and starts verifying.
Why grounding beats accuracy claims
Nobody in a governance review is moved by a model accuracy number. They are moved by clicking a proposed permission and landing on the clause that justifies it. Grounding is the product feature, the eval metric and the trust argument at once.